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3.1) Quantity and types of BIS provided to End-Clients
Under the guidance of the GTZ-support package, BIS was delivered to the
clients of 4 BIS-Centres (BIS-network partners) at 4 different BIS-locations in
2002. Altogether, BIS- network partners carried out 171,352 BIS transactions
during this year. Hence, transactions increased by 271% against base line
information gathered during year 2000 (The increase between year 2000-2001 was
217% and 17% in year 2001-2002). Among all BIS-network partners, The Ceylon
Chamber of Commerce (CCC) in Colombo carried out 131,938, Industrial Services
Bureau in Kurunegala 20,561, Hambantota District Chamber of Commerce in
Hambantota 18,848 and the Business Information and Development Unit in Kandy 5
(Business Mapping) of these transactions. Overall, 5 types of business
information, as listed below are delivered to end-clients:
- General Business Information (42%),
- Business Contacts (25%),
- Potential and Trends (market opportunities) (22%),
- Sector Statistics (11%) and
- Business Mapping.
The order given reflects the importance of different types of business
information.
BIS is transacted by 5 modes of delivery, which are e-mail (34%), phone
(23%), mail (22%), visits (17%) and fax (4%). As before, the order provided
reflects the
importance of different delivery modes.
A significant observation was that the BIS-Centers started delivering business
information through the Internet during the year 2002. Another finding is a
shift from traditional to ICT based modes of delivery as indicated below :
|
2001 |
2002 |
| Traditional |
74% |
66% |
| ICT Based |
26% |
34% |
The delivery of BIS covers 16 sectors which are toys, fishery, handicrafts,
horticulture, garments, dairy, livestock, coconut, vegetable, gems and jewelry,
fruits, spices, paddy, construction, rubber and marine.
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